Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent confirmation to the email address you supplied. The email will include your consignment number enabling you to check the progress of your order with our Courier and track delivery.
I have received a faulty item
We pride ourselves on delivering top quality products and aim to achieve complete customer satisfaction. If you have a fault with an item, please let us know straight away by contacting our Customer Service Team by telephone or email. We aim to resolve any issue with a faulty item as soon as you make us aware of it.
The item I have received is incorrect or an item is missing
In the unlikely event that an item has been dispatched incorrectly or you have a product missing please contact our Customer Service Team by telephone. We will ensure the issue is resolved as soon as possible.
UK Delivery Charges
All orders must be above £100 to qualify for free delivery. Orders under £100 will incur a delivery charge of £8.95 for Trade Customers, or £5.50 for Consumers. All orders placed before 2pm (Mon-Fri) will be on a 3 working day lead time. In cases of urgency please contact our Customer Service Team to see if we can help further.
When will the courier deliver my parcel?
Our courier will deliver your parcel between 8am and 5pm (Mon-Fri). A signature will be required on receipt of the goods. You will be able to use our courier's online tracking facility to view the delivery status of your order. It is possible to request a Saturday delivery or next day delivery before 10am or 12pm, for pricing and to arrange please contact our Customer Service Team.
How do I know the cost of delivery?
Delivery is free to UK Mainland if the order value is above £100 net. If the order is below £100 net a delivery charge of £7.50 will be applied to trade orders or £5.50 for consumer orders. Further information is located on our Delivery Page however if you require further assistance, please contact our Customer Service Team by telephone or email.
International Delivery Information
For Trade Orders, we can and deliver parcels worldwide with our International Delivery Packages. Please contact our Customer Service Team by email or telephone to obtain a quote for delivery. At this time, we do not accept consumer orders outside the UK.
Can you deliver to a different address?
We recognise that it is important for you to receive your item when and where it is most convenient for you. On our checkout page there is an option for you to enter a different delivery address.